These Terms of Purchase constitute a legally binding agreement between our platform and all individual customers who access, browse, and complete product purchases on our official website. The terms cover all rules and specifications regarding order placement, product transactions, logistics distribution, payment settlement, after-sales rights and obligations, and other purchase-related behaviors. By placing an order and completing payment on this website, all customers confirm that they have fully read, understood, and unconditionally agreed to abide by all purchase terms listed below. We adhere to the principles of fairness, transparency, standardization and integrity to protect the legitimate rights and interests of both parties of the transaction.
1. Pricing & Payment Terms
All product prices displayed on the official website are denominated and settled in unified United States Dollar (USD). All displayed prices are final and effective at the time of order placement, with no hidden charges, service fees, or additional unexplained charges. The platform implements transparent pricing standards for all products, and all transaction behaviors are subject to the pricing information displayed on the current page at the time of customer payment.
Once the customer completes the payment operation, it means the official transaction contract takes effect. The order cannot be modified or cancelled at will without legitimate reasons. We support standardized online payment channels, and all payment processes comply with international transaction security specifications to ensure the safety and standardization of customer fund transactions.
2. Free Shipping Service Rules
We provide global free shipping services for all products on the official website. All customer orders are eligible for free delivery without minimum order requirements. The platform independently undertakes all freight costs incurred in the logistics and distribution process. Meanwhile, we bear all tariffs and customs clearance fees generated during cross-border transportation, and customers do not need to bear any extra fees or hidden costs in the whole purchase and delivery process.
3. Order Processing & Delivery Terms
After the customer successfully places an order and completes payment, our team will conduct order review, product inspection, packaging and outbound processing in accordance with unified standards. All valid and compliant orders will be arranged for shipment within 1 to 3 working days. We adopt strict product packaging standards to ensure that all fine fragrance products are intact, well-protected and free from quality problems before leaving the warehouse.
After the order is dispatched, the standard delivery cycle is 6 to 12 working days. The overall delivery progress may be affected by objective factors including customs clearance efficiency, regional logistics operation status and seasonal transportation pressure, resulting in slight fluctuations in the arrival time. We will keep track of the logistics status of all orders to ensure stable and orderly delivery.
4. Return & Refund Terms
We provide customers with a standardized and humanized after-sales return guarantee. Customers can initiate a return application within 60 days after receiving the products if they have any dissatisfaction with the purchased goods. All return applications must comply with the platform’s return specifications, requiring the products to be unused, unopened, complete in original packaging, and free from artificial damage, pollution and loss.
After we receive and verify the returned products to meet the return conditions, we will complete the official refund processing within 5 to 10 working days. All refunds will be returned through the original payment channel and settled in USD uniformly. The arrival of funds shall be subject to the processing rules of the corresponding payment institution.
5. Order Modification & Cancellation Rules
Before the order is officially dispatched, customers can apply for order information modification or order cancellation through official customer service channels for legitimate reasons. Once the order has been packaged and shipped, no arbitrary modification or cancellation application will be accepted to ensure the standard operation of the logistics system. For invalid cancellation applications or malicious order abandonment behaviors, we reserve the right to restrict subsequent platform purchase qualifications.
6. Product Quality & Transaction Guarantee
All products sold on our official website are strictly produced, inspected and screened in accordance with high-standard production specifications. We guarantee that all products are genuine, complete in specifications, and consistent with the official display information in terms of quality, style and efficacy. If customers receive wrong goods, missing items or products with quality damage caused by our side’s reasons, they can apply for after-sales solutions through official channels, and we will provide corresponding remedies in accordance with standardized after-sales procedures.
7. Service Consultation & Term Update
If customers have any questions about order transactions, pricing rules, free shipping services, logistics delivery, return and refund policies and other purchase terms, they can contact our professional customer service team through the Contact Us page of the official website at any time. We will provide efficient and professional reply and guidance services.
We reserve the right to update and optimize these Terms of Purchase according to platform operation adjustments and normative requirements. The updated terms will be displayed on the official website in real time, and the officially published content shall prevail. Continued use of the website and continued purchase behavior will be deemed as recognition and acceptance of the latest purchase terms.