Refund Policy

This Refund Policy clearly defines the standardized rules for return applications, refund eligibility, processing procedures, and refund execution standards for all products purchased on our official website. This policy applies to all customer orders and after-sales service behaviors, aiming to provide transparent, fair, and efficient after-sales protection for every global customer. We strictly follow unified service specifications to ensure all return and refund processes are standardized, reasonable, and customer-oriented, fully safeguarding consumers’ legitimate shopping rights and interests.

1. General Eligibility for Returns and Refunds

We support a long-period customer return service for all fine fragrance products sold on the official website. Customers are entitled to apply for a return and refund service within 60 days after receiving the ordered products. There are no additional threshold restrictions for return applications, and all customers can initiate after-sales requests based on personal experience and product satisfaction.
To ensure the standardization of return processing, all returned products must meet basic return conditions: the products must be unused, unopened, and kept in original intact packaging, with no man-made damage, extrusion, contamination, or fragrance volatilization caused by personal use. Products that fail to meet the above standards will not be eligible for return and refund services to ensure standardized after-sales operation.

2. Order Related Service Explanations

All products on our official website enjoy global free shipping service. We independently bear all cross-border transportation costs, tariffs, customs clearance fees and any additional logistics expenses incurred during the delivery process. Customers do not need to pay any extra fees during the entire shopping and after-sales process. For eligible return orders, we will follow unified refund standards to protect customer benefits without deducting any hidden fees.
All orders on the website are settled in unified USD currency, and all refund amounts will be calculated and returned in the original transaction currency to ensure the accuracy and consistency of fund settlement.

3. Return and Refund Processing Procedure

When customers need to apply for a return and refund, they shall submit an after-sales application through the official designated channel. After receiving the customer’s application, our professional after-sales team will verify the order information and confirm whether the product meets the return qualifications. After the application is approved, customers will receive formal return instructions and can arrange the product return delivery according to the specifications.
After we receive and inspect the returned products to confirm they comply with return standards, the official refund procedure will be activated immediately. We guarantee that all valid refund applications will be fully processed within 5 to 10 working days. The refund fund will be returned through the original payment channel used for order payment, and the arrival time of the fund shall be subject to the processing rules of the corresponding payment platform.

4. Non-Refundable Situations

To ensure the standardized operation of after-sales services, the following situations are not eligible for return and refund services: products that have been opened, used, damaged, or contaminated artificially; products with damaged original packaging that cannot be sold normally; return applications exceeding the valid 60-day return period; and abnormal orders caused by customers’ wrong operation, wrong delivery address, or malicious after-sales applications.
For returns caused by personal preference, customers need to bear the return shipping cost by themselves. Our free shipping service only applies to the initial order delivery, and does not cover the freight generated by customer-initiated return behavior.

5. Abnormal Order Handling Rules

In case of product damage, missing parts, or wrong goods during the delivery process due to our logistics and delivery reasons, customers can apply for free return, exchange or full refund within the valid return period. We will bear all related costs and complete the after-sales processing efficiently to compensate for the bad shopping experience.
For orders with delayed delivery caused by objective factors such as customs clearance and regional logistics adjustment, it does not belong to the scope of abnormal orders, and customers cannot initiate refund applications for this reason alone. We will always track the logistics status of each order and try our best to ensure stable delivery.

6. Consultation and Follow-up Service

If customers have any questions about return qualification, refund progress, after-sales rules and other related content, they can contact our professional customer service team through the Contact Us page of the official website at any time. Our team will provide one-on-one professional after-sales guidance, answer customer doubts in a timely manner, and track the whole process of after-sales processing to ensure every customer enjoys a safe and worry-free shopping experience.