Shipping Policy

This Shipping Policy governs all order processing, shipment handling, delivery timelines, logistics arrangements, and related shipping terms for all products purchased through our official website. This policy applies to all global customers and valid orders placed on the platform, establishing standardized and transparent logistics rules to ensure orderly shipment arrangement and stable delivery services. We adhere to standardized operational procedures for every shipping link, providing reliable and predictable logistics services while protecting the legitimate rights and interests of all customers.

1. Order Processing & Shipment Timeline

All confirmed and verified orders will enter the unified processing queue immediately after successful payment. Our operational team will complete order review, product inspection, packaging arrangement and outbound preparation within standard processing time. All qualified orders will be arranged for shipment within 1 to 3 working days after order confirmation.
Our product packaging strictly follows international cross-border logistics standards. Each fine fragrance product is carefully packaged with shockproof, pressure-resistant and protective materials to avoid damage, leakage or quality problems during long-distance transportation. Every package will be inspected before outbound delivery to ensure complete product condition and intact packaging.

2. Standard Delivery Timeframe

We cooperate with stable and professional global cross-border logistics providers to deliver orders to destinations worldwide. The overall standard delivery period for all orders ranges from 6 to 12 working days after outbound shipment. The actual delivery time may fluctuate slightly due to regional transportation differences, local logistics efficiency, customs clearance progress, seasonal logistics pressure and other objective external factors.
During peak shopping seasons, international logistics delays or temporary customs policy adjustments may cause extended delivery time, which belongs to normal objective logistics situations. We will continuously track the transportation status of all orders and update the latest logistics progress in a timely manner.

3. Customs & Related Fees

We take full responsibility for all tariffs, customs clearance fees and other related additional expenses incurred during cross-border transportation of ordered products. All potential customs charges are fully undertaken by our platform, and customers will not bear any extra fees or hidden costs during the entire customs clearance and delivery process.
We will complete formal customs declaration and clearance procedures in accordance with international trade rules and local regulatory requirements of the destination country, ensuring that all products are delivered in full compliance with relevant laws and regulations.

4. Shipping Restrictions & Provisions

We support global delivery services covering most regions around the world. Due to international transportation regulations, individual remote regions or regions with special trade control policies may not be available for shipment. We reserve the right to suspend or terminate shipping services for regions with special policy restrictions, abnormal logistics suspension or uncontrollable delivery risks.
All shipments are settled in unified USD currency. All shipping-related fees and standard pricing rules are subject to the real-time display and confirmation on the official website at the time of order placement.

5. Abnormal Shipping Situation Handling

In case of abnormal logistics situations such as package loss, severe delivery delay, package damage or incorrect delivery caused by our logistics arrangement and operation errors, we will actively handle the follow-up work for customers in accordance with official after-sales rules. We will verify the logistics problems in the first place and provide reasonable solutions including re-delivery, after-sales consultation and corresponding rights protection services.
For abnormal shipping problems caused by customers’ incorrect filling of delivery information, incomplete address, wrong contact information or personal reasons, we will assist in tracking and remedying the logistics situation, but will not bear the resulting additional costs and losses.

6. Logistics Tracking & Customer Support

Once the order is shipped successfully, customers will obtain exclusive logistics tracking information, which can be used to check the real-time transportation progress of the package at any time. Our team will continue to follow up the logistics status until the order is successfully delivered.
If customers have any questions about shipment progress, delivery time, logistics exceptions and other shipping-related issues, they can contact our professional customer service team through the Contact Us page on the official website. We will provide timely response, professional consultation and effective problem-solving services to ensure a smooth shopping and delivery experience for every customer.