Customer Service Policy

 

This Customer Service Policy outlines the standardized service rules, shopping guarantees, logistics standards, after-sales processing specifications, and customer support mechanisms for all purchases made on our official website. Designed to deliver a transparent, reliable, and user-friendly shopping experience for global customers, this policy applies to all visitors, registered users, and purchasers of our fine fragrance products. We strictly adhere to standardized service procedures to protect the legitimate rights and interests of every customer and ensure a consistent, high-quality shopping experience for all users.

1. General Shopping Rules

All transactions conducted through our official website are denominated and settled in United States Dollars (USD). All product prices displayed on the site are final and transparent, with no hidden fees, surcharges, or additional service costs during the entire shopping process. We maintain uniform pricing standards for all global customers, ensuring fair and consistent consumption rules for every user regardless of regional differences. All promotional and product discount activities are applicable sitewide, allowing customers to enjoy long-term preferential pricing on all fine fragrance products.

2. Global Shipping & Logistics Service

We provide inclusive global shipping services for all products available on our website. Every order placed on our site qualifies for free shipping, with no minimum order quantity required. We take full responsibility for all logistics-related costs, including all tariffs, customs duties, and any additional international transportation fees generated during cross-border delivery. Customers will never be required to bear any extra or hidden expenses after completing order payment.
Our team maintains an efficient and standardized order processing system. All confirmed orders will be processed and arranged for shipment within 1 to 3 working days. With stable global logistics channels, the standard delivery time for all orders ranges from 6 to 12 working days. The specific delivery progress may be slightly affected by regional logistics conditions and customs clearance efficiency, but we will always ensure the fastest and most stable delivery arrangement for every valid order.

3. Return & Refund Service Terms

We offer a considerate and customer-oriented return and refund policy to fully safeguard customer shopping rights. Customers are eligible to apply for a return service within 60 days after receiving their ordered products if they are unsatisfied with the products for any legitimate reason. All return applications must comply with our product return standards, requiring products to be unused, unopened, kept in original intact packaging, and free from man-made damage or contamination.
Once we receive and verify the returned items to meet the return requirements, our official team will initiate the refund process immediately. All refunds will be fully processed within 5 to 10 working days. The refund amount will be returned via the original payment channel used for the order. We guarantee full refund transparency and efficiency, ensuring that customers can complete the after-sales process with zero worries.

4. Customer Support & Communication

We provide professional and targeted customer support services for all users. For any shopping consultation, product inquiry, order tracking, after-sales application, service feedback, and other related needs, customers can contact our dedicated customer service team through the Contact Us page on our official website. Our professional service team is committed to responding to user inquiries efficiently, solving customer problems in a timely manner, and providing thoughtful and professional service support for every shopping experience.

5. Service Commitment

We always take user experience and rights protection as the core of our service philosophy. From product selection and order placement to logistics delivery and after-sales processing, we implement standardized management for every link. We adhere to the principles of transparency, fairness, efficiency, and sincerity, striving to eliminate all shopping barriers for global customers. While providing high-quality fine fragrance products with favorable discounts, we continue to optimize our service system, bringing every customer a safe, comfortable, and reassuring cross-border shopping experience.